Your Privacy at Westwind House
Last updated: June 2026
The short version:
We collect your name, email, phone, and booking details to confirm your reservation. We never sell your data. Stripe handles your payment — we never see or store your card number. You can ask us to delete your data anytime by emailing stay@thewestwindhouse.com.
1. Who We Are
Westwind House is a short-term vacation rental located in Fletcher Hills, El Cajon, CA. The exact street address is shared with confirmed guests after booking. The property is operated by Bright Babble LLC, a California limited liability company. For written correspondence, contact us by email and we will provide a mailing address on request.
If you have questions about this policy, email us at stay@thewestwindhouse.com.
2. Information We Collect
We collect the information you provide directly through our booking form. We also use consent-gated analytics and advertising cookies (Google Analytics and the Meta Pixel) to measure how our marketing performs — see Section 11 for details and how to opt out. We do not purchase data about you from any third party.
Information you provide:
- Full name
- Email address
- Phone number
- Number of guests in your party
- Purpose of stay and any special requests you choose to share
- Check-in and check-out dates
- Government-issued photo ID (for identity verification via Stripe Identity — see Section 4)
Information collected automatically:
- IP address, browser type, and pages visited (standard server logging)
If you apply for a mid-term or extended stay, our screening partner Findigs collects additional information from you to produce a tenant-screening report. Depending on the check, this may include your date of birth, Social Security number, income and employment details, and the results of a credit, criminal-background, and eviction-history check. Findigs acts as a consumer reporting agency under the federal Fair Credit Reporting Act (FCRA); it collects and stores this information, and we receive only a summary of the results to inform a booking decision. You have rights under the FCRA, including the right to obtain a copy of your report and to dispute inaccurate information directly with Findigs.
Apart from the screening process described above, we do not collect health information, and we do not collect financial account numbers beyond what Stripe requires for payment processing.
3. How We Use Your Information
We use your information for one purpose: to process and manage your booking.
- Process and confirm your reservation
- Send you a booking confirmation email with check-in details
- Communicate with you before, during, or after your stay
- Process your payment through Stripe
- Comply with Transient Occupancy Tax (TOT) reporting as required by the City of El Cajon
With your opt-in consent, we may also send occasional promotional offers and travel tips. We never sell your data to third parties.
4. Payment Processing & Identity Verification
All payments are processed by Stripe, a PCI DSS Level 1 certified payment provider trusted by millions of businesses worldwide. Westwind House never sees, receives, or stores your full credit card number, CVV, or any sensitive payment credentials.
When you enter payment information on our checkout page, that data goes directly and securely to Stripe — it never passes through our servers. We receive only a confirmation that payment was successful, along with a transaction ID and the last four digits of your card for your reference.
Identity Verification:
For direct bookings through our website, we use Stripe Identityto verify your identity before processing payment. This requires uploading a photo of a government-issued ID (driver's license, passport, or state ID) and a selfie for facial matching. This verification is handled entirely by Stripe — we never see, store, or have access to your ID document or selfie. Stripe securely processes and stores this data in accordance with their privacy policy and deletes verification images after processing. We receive only a confirmation of your verified status.
Stripe's handling of payment and identity data is governed by Stripe's Privacy Policy.
5. Email Communications
We use Resend, an email delivery service, to send transactional emails related to your booking. These are emails you would expect as part of a booking transaction:
- Booking confirmation — sent when your reservation is confirmed, with dates, address, and check-in instructions
- Pre-arrival information — check-in details and door codes sent before your stay
- Post-stay follow-up — a thank-you message after checkout
Marketing emails (opt-in only):
With your explicit consent (for example, by signing up on our website or opting in during booking), we may send you occasional promotional offers, travel tips, and availability updates via Mailchimp. You can unsubscribe from marketing emails at any time using the unsubscribe link in every email. Unsubscribing from marketing does not affect transactional emails related to an active booking.
We use Telegramfor internal notifications to our property management team (e.g., new booking alerts). Guest data shared via Telegram is limited to name, dates, and booking status — no payment or ID information is transmitted.
Automated & AI-assisted communications: Some of our messages and replies (by email or text) may be generated or drafted with the help of automated systems or artificial intelligence. A human oversees these communications, and you can always reach a real person by replying to any message or contacting us at stay@thewestwindhouse.com. We do not use AI to make automated decisions that produce legal or similarly significant effects about you.
6. SMS / Text Message Communications
We use Twilio, a registered A2P 10DLC messaging provider, to send transactional SMS messages related to your stay. SMS communications are sent only to phone numbers you provide during the booking process (either directly through our website or through booking platforms such as Airbnb, VRBO, or Booking.com).
Types of SMS we send:
- Booking confirmations — sent when your reservation is confirmed
- Check-in instructions and door access codes — sent before or at the start of your stay
- Booking modifications — if check-in dates or access codes change
- Pre-arrival reminders — sent the day before check-in with relevant details
- Cancellation notices — if your booking is cancelled or modified
- Internal property-owner notifications — new bookings sent to the property owner
How you opt in:
By providing your phone number when booking through our website, Airbnb, VRBO, Booking.com, or other authorized channels, you consent to receive SMS messages relating to your reservation. The property owner separately opted in to receive operational notifications by configuring their phone number in our internal notification system.
How you opt out:
You can opt out of SMS messages at any time by replying STOP to any message you receive from us. You may reply HELPto receive guidance. Opting out of SMS does not affect transactional emails or your ability to complete or manage an existing booking. Message and data rates may apply per your wireless carrier's plan. Message frequency varies based on booking activity (typically 2–6 messages per stay).
Data sharing — mobile information:
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal data are subject to the disclosures described elsewhere in this Privacy Policy. SMS-related personal information (mobile number, message content) is shared only with Twilio, our messaging service provider, for the sole purpose of delivering the transactional messages described above. We do not sell, rent, or otherwise transfer mobile numbers or message content to any other party. We do not use SMS for promotional, marketing, or advertising messages. Twilio's handling of this data is governed by Twilio's Privacy Policy.
SMS disclosures summary:
- Message frequency varies (typically 2–6 messages per stay).
- Message and data rates may apply per your wireless carrier's plan.
- Reply HELP for help, STOP to opt out at any time.
- Mobile information is not shared with third parties for marketing purposes.
7. Security Cameras
This property has 6 exterior Ring security cameras monitoring the driveway, front entrance, side gates, and backyard. All cameras are positioned outside the home. There are no cameras or recording devices of any kind inside the rented home.
Audio: the exterior security cameras record video only and do not record audio. The front video doorbellhas a two-way talk feature that activates only when a visitor presses the doorbell and a host responds live — it is not a continuous audio recorder. A separate camera covering the on-site manager's private quarters (a distinct space that is not part of the guest rental) does record audio for that area; guests do not have access to that space.
Cameras are in operation 24/7 for the safety and security of guests and the property. Footage may be reviewed in the event of a security incident, property damage, or house rule violation. Camera footage is stored within Ring's secure cloud infrastructure and is subject to Ring's Privacy Notice.
There is a separate private unit on the property with its own entrance that is not included in the rental and may occasionally be occupied by the owner, house sitter, or authorized property representative. There are no shared indoor spaces, and no one will enter the main house during your stay without permission, except in an emergency.
By completing a booking, you acknowledge and consent to exterior video monitoring (video only, no audio) and to the guest-activated doorbell intercom described above, for the duration of your stay, in compliance with California Civil Code Section 1940.5.
9. Data Retention
Booking records (name, contact information, stay dates, and payment confirmation) are retained for a minimum of 7 yearsin accordance with California tax record-keeping requirements. Contact form inquiries that do not result in a booking are deleted within 12 months. Server logs are retained for 30–90 days.
You may request deletion of non-legally-required data by emailing stay@thewestwindhouse.com.
10. Your Rights Under California Law (CCPA)
If you are a California resident, the California Consumer Privacy Act gives you the right to:
- Know what personal information we collect and how it is used
- Access a copy of the personal information we hold about you
- Delete your personal information (subject to legal retention requirements)
- Correct inaccurate information we hold about you
- Opt out of sale — we do not sell your personal information, so there is nothing to opt out of
- Non-discrimination — exercising your privacy rights will not affect your ability to book
To exercise any of these rights, email stay@thewestwindhouse.com. We will respond within 45 days as required by the CCPA.
12. Children's Privacy
Our website and booking services are not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you are a parent and believe your child has submitted information to us, please contact us immediately and we will promptly delete it.
Our property welcomes families with children as guests — this section refers specifically to our online data collection practices.
13. Contact
For questions, requests, or concerns about this Privacy Policy, contact us:
Westwind House— Operated by Bright Babble LLC
Email: stay@thewestwindhouse.com
Bright Babble LLC • Registered in California • Mailing address available on request