Your Privacy at West Wind House
Last updated: February 2026
The short version:
We collect your name, email, phone, and booking details to confirm your reservation. We never sell your data. Stripe handles your payment — we never see or store your card number. You can ask us to delete your data anytime by emailing stay@thewestwindhouse.com.
1. Who We Are
West Wind House is a short-term vacation rental located at 365 N Westwind Drive, El Cajon, CA 92020. The property is operated by Bright Babble LLC, a California limited liability company with a mailing address of 6977 Navajo Rd #491, San Diego, CA 92119.
If you have questions about this policy, email us at stay@thewestwindhouse.com.
2. Information We Collect
We collect only the information you provide directly through our booking form. We do not run ads, use tracking pixels, or purchase data about you from any third party.
Information you provide:
- Full name
- Email address
- Phone number
- Number of guests in your party
- Purpose of stay and any special requests you choose to share
- Check-in and check-out dates
Information collected automatically:
- IP address, browser type, and pages visited (standard server logging)
We do not use Google Analytics, Facebook Pixel, or any third-party analytics or advertising trackers. We do not collect government IDs, health information, or financial account details beyond what Stripe requires for payment processing.
3. How We Use Your Information
We use your information for one purpose: to process and manage your booking.
- Process and confirm your reservation
- Send you a booking confirmation email with check-in details
- Communicate with you before, during, or after your stay
- Process your payment through Stripe
- Comply with Transient Occupancy Tax (TOT) reporting as required by the City of El Cajon
We do not use your information for marketing, newsletters, or promotional offers. We do not sell your data to third parties.
4. Payment Processing
All payments are processed by Stripe, a PCI DSS Level 1 certified payment provider trusted by millions of businesses worldwide. West Wind House never sees, receives, or stores your full credit card number, CVV, or any sensitive payment credentials.
When you enter payment information on our checkout page, that data goes directly and securely to Stripe — it never passes through our servers. We receive only a confirmation that payment was successful, along with a transaction ID and the last four digits of your card for your reference.
Stripe's handling of payment data is governed by Stripe's Privacy Policy.
5. Email Communications
We use Resend, an email delivery service, to send transactional emails related to your booking. These are not marketing emails — they are emails you would expect as part of a booking transaction:
- Booking confirmation — sent when your reservation is confirmed, with dates, address, and check-in instructions
- Owner notification — an internal email to the property management team so we can prepare for your arrival
We do not add you to any mailing list as a result of booking. Resend does not use your email for any purpose other than delivering these messages on our behalf.
6. Security Cameras
This property has 6 exterior Ring security cameras monitoring the driveway, front entrance, side gates, and backyard. All cameras are positioned outside the home. There are no cameras of any kind inside the home.
Cameras are in operation 24/7 for the safety and security of guests and the property. Footage may be reviewed in the event of a security incident, property damage, or house rule violation. Camera footage is stored within Ring's secure cloud infrastructure and is subject to Ring's Privacy Notice.
A property manager resides on-site in a separate living space with a separate entrance. They do not access the guest living area without advance notice except in emergencies.
By completing a booking, you acknowledge and consent to exterior video monitoring for the duration of your stay, in compliance with California Civil Code Section 1940.5.
8. Data Retention
Booking records (name, contact information, stay dates, and payment confirmation) are retained for a minimum of 7 years in accordance with California tax record-keeping requirements. Contact form inquiries that do not result in a booking are deleted within 12 months. Server logs are retained for 30–90 days.
You may request deletion of non-legally-required data by emailing stay@thewestwindhouse.com.
9. Your Rights Under California Law (CCPA)
If you are a California resident, the California Consumer Privacy Act gives you the right to:
- Know what personal information we collect and how it is used
- Access a copy of the personal information we hold about you
- Delete your personal information (subject to legal retention requirements)
- Correct inaccurate information we hold about you
- Opt out of sale — we do not sell your personal information, so there is nothing to opt out of
- Non-discrimination — exercising your privacy rights will not affect your ability to book
To exercise any of these rights, email stay@thewestwindhouse.com. We will respond within 45 days as required by the CCPA.
11. Children's Privacy
Our website and booking services are not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you are a parent and believe your child has submitted information to us, please contact us immediately and we will promptly delete it.
Our property welcomes families with children as guests — this section refers specifically to our online data collection practices.
12. Contact
For questions, requests, or concerns about this Privacy Policy, contact us:
West Wind House — Operated by Bright Babble LLC
Email: stay@thewestwindhouse.com
Bright Babble LLC • 6977 Navajo Rd #491 • San Diego, CA 92119