Rental Terms & Agreement

1. Licensed Vacation Rental

West Wind House is a short-term vacation rental operated by Bright Babble LLC and registered with the City of El Cajon for Transient Occupancy Tax (TOT). Your reservation provides you exclusive access to the entire 4-bedroom home for your stay.

As required by California law (Civil Code §1940(b)), vacation rentals operate under transient occupancy status — this protects both guests and hosts by keeping the arrangement clear: you have a guaranteed private home for your trip, and we are responsible hosts. This means the property may not be used to establish residency or receive mail.

2. Cancellation Policy

• 5+ days before check-in: Full refund.
• Less than 5 days before check-in: 50% refund.
• After check-in: No refund.

Refunds are processed back to the original payment method within 5–10 business days. To request a cancellation, email stay@thewestwindhouse.com.

3. Booking & Payment

Full payment is collected at the time of booking via Stripe, a PCI-DSS Level 1 certified payment provider. Your booking is confirmed only after successful payment. The total includes nightly accommodation, a one-time cleaning fee, and Transient Occupancy Tax (TOT) as required by the City of El Cajon (currently 10%).

West Wind House never sees or stores your credit card number — all payment data is handled directly by Stripe. For details on how Stripe handles your payment data, see Stripe's Privacy Policy.

4. Check-In & Check-Out

Check-in is at 3:00 PM or later. Check-out is at 11:00 AM or earlier. Early check-in or late check-out may be available upon request but is not guaranteed. The property uses keyless entry — your door code will be provided 1 day before check-in.

5. House Rules

By booking, you agree to follow all house rules, including but not limited to: no smoking, no pets, no parties or events, quiet hours (10 PM – 8 AM), and maximum occupancy of 10 guests.

For information about exterior security cameras at this property, see our Privacy Policy.

6. Guest Conduct

The property owner and property manager reserve the right to end a guest's stay early and without refund in the event of serious violations, including: noise during quiet hours (10 PM – 8 AM), exceeding maximum occupancy of 10 guests, unauthorized parties or events, smoking inside the property, or any behavior that threatens the safety of neighbors or the property.

In the event of early termination, no refund will be issued for unused nights. This policy protects all guests — including you — by ensuring the property remains a safe, quiet home in a residential neighborhood.

7. Damage & Liability

Guests are responsible for any damage to the property, furnishings, or equipment caused during their stay beyond normal wear and tear. Please report any pre-existing damage upon arrival and any incidents during your stay immediately.

If damage is identified after checkout, you will receive written notification within 48 hours with photographic documentation. You will have the opportunity to respond before any charge is processed.

8. Security Camera Disclosure

This property has 6 Ring cameras monitoring exterior areas only (driveway, entrances, and backyard). There are no cameras inside the home. By booking, you acknowledge and consent to exterior video monitoring for security purposes.

For full details on data handling, see our Privacy Policy.

9. Property Manager On-Site

A property manager resides in a separate space on the property with no shared entrances. Guests will have complete privacy in the main home. The property manager is available to assist with any issues during your stay but will not enter the guest area without advance notice except in emergencies.

10. Maximum Length of Stay

The maximum instant-booking stay is 27 nights. Extended stays of 28–60 nights are available for insurance relocations, corporate housing, and other approved purposes. Extended stays require review and approval — request an extended stay.

11. Guest Protections

• Your payment is processed by Stripe, a PCI-compliant provider — not held directly by us
• Your door code works only during your reservation window
• You receive a booking confirmation email within minutes of payment
• Free cancellation with full refund up to 5 days before check-in
• You can reach us directly at stay@thewestwindhouse.com

12. Governing Law & Contact

This agreement is governed by the laws of the State of California. Any disputes arising from this agreement shall be resolved in the courts of San Diego County, California.

For questions about these terms, cancellations, or any other matters, contact us at stay@thewestwindhouse.com.

Operated by Bright Babble LLC • El Cajon, CA 92020