Rental Terms & Agreement

1. Licensed Vacation Rental

Westwind House is a short-term vacation rental operated by Bright Babble LLC and registered with the City of El Cajon for Transient Occupancy Tax (TOT). Your reservation provides you exclusive access to the entire 4-bedroom home for your stay.

As required by California law (Civil Code §1940(b)), vacation rentals operate under transient occupancy status — this protects both guests and hosts by keeping the arrangement clear: you have a guaranteed private home for your trip, and we are responsible hosts. This means the property may not be used to establish residency or receive mail.

2. Cancellation Policy

• 30+ days before check-in: Full refund.
• Less than 30 days before check-in: No refund (Firm cancellation policy).
• After check-in: No refund.

Refunds are processed back to the original payment method within 5–10 business days. To request a cancellation, email info@thewestwindhouse.com.

3. Booking & Payment

Full payment is collected at the time of booking via Stripe, a PCI-DSS Level 1 certified payment provider. Your booking is confirmed only after successful payment. The total includes nightly accommodation, a one-time cleaning fee, and Transient Occupancy Tax (TOT) as required by the City of El Cajon (currently 10%).

Westwind House never sees or stores your credit card number — all payment data is handled directly by Stripe. For details on how Stripe handles your payment data, see Stripe's Privacy Policy.

4. Check-In & Check-Out

Check-in is at 3:00 PM or later. Check-out is at 10:00 AMor earlier. Early check-in or late check-out may be available upon request but is not guaranteed. The property uses keyless entry — your door code will be provided 1 day before check-in.

5. House Rules

By booking, you agree to follow all house rules, including but not limited to: no smoking, no parties or events, quiet hours (10 PM – 8 AM), and maximum occupancy of 10 guests.

For information about exterior security cameras at this property, see our Privacy Policy.

6. Guest Conduct

The property owner and property manager reserve the right to end a guest's stay early and without refund in the event of serious violations, including: noise during quiet hours (10 PM – 8 AM), exceeding maximum occupancy of 10 guests, unauthorized parties or events, smoking inside the property, or any behavior that threatens the safety of neighbors or the property.

In the event of early termination, no refund will be issued for unused nights. This policy protects all guests — including you — by ensuring the property remains a safe, quiet home in a residential neighborhood.

7. Damage & Liability

Guests are responsible for any damage to the property, furnishings, or equipment caused during their stay beyond normal wear and tear. Please report any pre-existing damage upon arrival and any incidents during your stay immediately.

If damage is identified after checkout, you will receive written notification within 48 hours with photographic documentation. You will have the opportunity to respond before any charge is processed.

8. Security Camera Disclosure

This property has 6 Ring cameras monitoring exterior areas only (driveway, entrances, and backyard). There are no cameras inside the home. By booking, you acknowledge and consent to exterior video monitoring for security purposes.

For full details on data handling, see our Privacy Policy.

9. Property Manager On-Site

A property manager resides in a separate space on the property with no shared entrances. Guests will have complete privacy in the main home. The property manager is available to assist with any issues during your stay but will not enter the guest area without advance notice except in emergencies.

10. Maximum Length of Stay

The maximum instant-booking stay is 14nights. Extended stays of 28–60nights are available for insurance relocations, corporate housing, and other approved purposes. Extended stays require review and approval — request an extended stay.

11. Guest Protections

• Your payment is processed by Stripe, a PCI-compliant provider — not held directly by us
• Your door code works only during your reservation window
• You receive a booking confirmation email within minutes of payment
• Free cancellation with full refund up to 30 days before check-in (Firm cancellation policy)
• You can reach us directly at info@thewestwindhouse.com

12. Governing Law & Contact

This agreement is governed by the laws of the State of California. Any disputes arising from this agreement shall be resolved in the courts of San Diego County, California.

For questions about these terms, cancellations, or any other matters, contact us at info@thewestwindhouse.com.

Operated by Bright Babble LLC • El Cajon, CA 92020

13. SMS / Text Message Terms

Program name: Westwind House Booking Notifications.

Program description: By providing your mobile phone number when booking The Westwind House (directly through our website or via Airbnb, VRBO, Booking.com, or other authorized booking channels), you consent to receive transactional SMS messages from us relating to your reservation. Messages include booking confirmations, check-in instructions, door access codes, pre-arrival reminders, booking modifications, and cancellation notices. The property owner separately receives operational SMS notifications for new bookings and property activity.

Message frequency: Variable based on booking activity. Most guests receive between 2 and 6 messages per stay (booking confirmation, pre-arrival reminder, check-in instructions with door code, and any modification or cancellation messages).

Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to each SMS sent or received. Check with your carrier for details.

Opt-out: You may opt out of SMS messages at any time by replying STOP to any message we send. After opting out, you will receive a final confirmation message and no further SMS messages from this program. Opting out of SMS does not cancel your reservation or stop transactional emails related to an active booking.

Help / support: Reply HELP to any message for assistance, or contact us at info@thewestwindhouse.com or by phone at +1 (619) 848-1543.

Carriers and disclaimer: Carriers (including but not limited to AT&T, T-Mobile, Verizon, and their respective affiliates) are not liable for delayed or undelivered messages. Messaging is provided through Twilio, a registered A2P 10DLC messaging provider, in compliance with US carrier and CTIA guidelines.

Privacy: Your mobile phone number and SMS interactions are handled in accordance with our Privacy Policy. Mobile information is not shared, sold, or rented to third parties for marketing purposes.

14. Pet Policy & Liability Waiver

Westwind House welcomes dogs subject to the following terms. By bringing a pet to the property, you agree to these conditions in full.

Fees

• Pet Fee: $75 per stay (non-refundable). This covers additional cleaning required after pet stays.
• Pet Deposit: $250 (refundable). Refunded within 48 hours after checkout if no damage is found.

Pet Rules

• Maximum 2 dogs, any size
• Dogs must be crated when left unattended
• Not allowed on furniture or beds
• Clean up after dog in yard immediately
• Must be on-leash in front yard/driveway
• No history of biting or aggressive behavior
• Excessive barking may result in early termination

Liability Waiver

Guest accepts full responsibility for any damage to the property, furnishings, flooring, yard, or landscaping caused by their pet(s). This includes but is not limited to: scratches, stains, chewing damage, digging, and odor remediation. Guest agrees to be charged for any damage beyond normal wear and tear, with costs deducted from the pet deposit first and any excess billed directly.

Guest is responsible for the behavior of their pet(s) at all times. If a pet causes disturbance to neighbors (excessive barking, aggressive behavior), the property owner reserves the right to require the pet's removal or terminate the stay early without refund for unused nights.

Guest indemnifies and holds harmless Bright Babble LLC and the property owner from any claims, damages, or liability arising from their pet's actions, including but not limited to bites, injuries, or property damage to third parties.

Deposit Refund Process

The pet deposit of $250 is refunded via the original payment method within 48 hours after checkout, provided no pet-related damage is found during the post-checkout inspection. If damage is identified, you will receive written notification with photographic documentation before any deduction is made.